Complaints

Complaints Procedure

Cotswold Partnership aims to handle concerns clearly, fairly and promptly.

How to Raise a Complaint

Please contact Cotswold Partnership with your name, contact details, vehicle or enquiry reference if applicable, and a clear summary of the concern. You can use the contact details on this website or the contact page.

What Happens Next

The business will review the issue, may ask for further information, and will aim to respond in a practical and fair way. Vehicle sale, finance and third-party service complaints may follow different routes depending on the nature of the issue.

Finance Complaints

Where a complaint relates to finance, the applicable finance provider, broker or regulated complaints process may also apply. Cotswold Partnership should confirm the correct finance complaints wording once its provider and regulatory details are finalised.

Company Details

Cotswold Partnership Ltd, company number 16323733. Registered office: Unit 4 Draycott Business Centre, Draycott, Moreton-in-Marsh, Gloucestershire, GL56 9JY. VAT number: 507 9274 72.